Name

Address

Email

Mobile number

LinkedIn Profile

PROFESSIONAL PROFILE (SUPERMARKET ASSISTANT)

I am customer oriented and a team player who works enthusiastically to achieve targets and assist others whilst working in a busy environment.  I am committed to ensuring that tasks are completed on time and to high standards.  I am reliable, detail orientated, a fast learner and hard working with excellent interpersonal skills. Effectively working on my own initiative to meet deadlines in a demanding work environment. I am dedicated to continuous improvement both personally and professionally. I am fluent in xxxx with conversational xxxx

EDUCATION

Qualification Name School/College Year

WORK EXPERIENCE

Company Name Job Title Year   

Xxx Customer Service e.g 2019 to 2021

COMPETENCIES 

Supermarket Assistant Expertise

• Provide an outstanding retail experience, always ensuring service, quality and consistency.
• Ensure all customers know who to go to and are given a warm welcome and a first-class service.
• Actively promote identified brand leaders and help to create an excellent shopping experience.
• Recognise dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall customer experience.
• Ensure a robust knowledge of all products provided, identifying all secondary spend opportunities and retail experience improvements.
• Always strive for excellence, whether that I am serving at the checkout, replenishing the stock, building displays, cleaning, or any other task.

Talent Development and People Management

• Managed a team of xxx supermarket service professionals

• Train, mentor and manage the xxx, xxx in the unit.
• Provide assistance to colleagues and customers.
• Interviewing, recruiting, and effectively managing and leading personnel.

• Organize and collaboratively manage effective output from supermarket service teams and ensure delivery of reports such as the xxx, xxx and xxx 
• Resolve problems and ensure compliance with prescribed organisational procedures.

Administrative Skills

• Excellent use of Microsoft Word, Excel, PowerPoint.

• General administrative and clerical skills including mailing, scanning, faxing and copying.

• Experienced in electronic and hard copy filing systems.

• Schedule and coordinate customer bookings and appointments.
• Sort and distribute incoming correspondence.

Communication Skills/ Teamwork/Client Focus

• Productive relationship with clients and colleagues with the ability to liaise with stakeholders at all levels.

• Build professional and enduring relationships with customers ensuring repeat business. 
• Always working closely with customers to resolve issues to their satisfaction.
• I have experience in persuading and negotiating with clients and those we desire to collaborate with in new initiatives.

Problem Solving

• An ability to identify and seek out people more skilled than I to further assist solving a problem when I may not have the best knowledge/ability to do so. 

Personal Interests and Achievements

• xxxxxxx

References available upon request