Name

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LinkedIn Profile

PROFESSIONAL PROFILE (RECEPTIONIST)

I am customer oriented and a team player who works enthusiastically to achieve targets and assist others whilst managing a busy reception.  I am committed to ensuring that tasks are completed on time and to high standards.  I am reliable, detail orientated, a fast learner and hard working with excellent interpersonal skills. Effectively working on my own initiative to meet deadlines in a demanding work environment. I am dedicated to continuous improvement both personally and professionally. I am fluent in xxxx with conversational xxxx

 

EDUCATION

Qualification Name School/College Year

 

WORK EXPERIENCE

Company Name Job Title Year   

Xxx Receptionist e.g 2019 to 2021

COMPETENCIES 

Receptionist Expertise

• Greet clients and visitors with a positive, helpful attitude.
• Assist clients in finding their way around the facility.
• Announce clients as necessary.
• Help maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assist with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
• Prepare meeting and training rooms.
• Answer phones in a professional manner, and routing calls as necessary.
• Assist colleagues with administrative tasks.
• Perform ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sort and distribute mail.
• Hire, manage, and develop the junior reception team.
• Schedule appointments.

Talent Development and People Management

• Managed a team of xxx receptionists

• Train, mentor and manage the xxx, xxx in the unit.
• Provide assistance to colleagues.
• Interviewing, recruiting, and effectively managing and leading personnel

• Coordinate teams from all areas within xxx in response to xxx and other collective institutional requirements 
• Organize and collaboratively manage effective output from reception teams and ensure delivery of reports such as the xxx, xxx and xxx 
• Resolved problems and ensured compliance with prescribed xxxx procedures.

Customer Service Skills

• Deliver an excellent customer experience, helping clients attain the right result for their requirements. 
• Assist with problem solving and hold troubleshooting meetings particularly in regards to customer service and handling complaints.
• Consistently exceed key performance indicators and employer targets.

Administrative Skills

• Proficient in the use of Microsoft Word, Excel, PowerPoint.

• General administrative and clerical skills including mailing, scanning, faxing and copying.

• Experienced in electronic and hard copy filing systems.

• Schedule and coordinate event bookings and appointments.
• Sort and distribute incoming correspondence.

Communication Skills/ Teamwork/Client Focus

• Productive relationship with clients and colleagues with the ability to liaise with stakeholders at all levels.

• Build professional and enduring relationships with customers ensuring repeat business. 
• Always working closely with customers to resolve issues to their satisfaction.
• I have experience in persuading and negotiating with clients and those we desire to collaborate with in new initiatives.

Problem Solving

• An ability to identify and seek out people more skilled than I to further assist solving a problem when I may not have the best knowledge/ability to do so. 

Personal Interests and Achievements

• xxxxxxx

References available upon request