Name

Address

Email

Mobile number

LinkedIn Profile

PROFESSIONAL PROFILE (OFFICE MANAGER/ADMINISTRATOR)

I am customer oriented and a team player who works enthusiastically to achieve targets and assist others whilst managing a busy office.  I am committed to ensuring that tasks are completed on time and to high standards.  I am reliable, detail orientated, a fast learner and hard working with excellent interpersonal skills. Effectively working on my own initiative to meet deadlines in a demanding work environment. I am dedicated to continuous improvement both personally and professionally. I am fluent in xxxx with conversational xxxx

 

EDUCATION

Qualification Name School/College Year

 

WORK EXPERIENCE

Company Name Job Title Year   

Xxx Manager/Administrator e.g 2019 to 2021

COMPETENCIES 

Operational Responsibility 

• Responsible for the development and day-to-day operations of the xxxxx
• Drive efficiency within the unit 
• Liaise with xxx administrative departments, xxxx Industry and Government departments
• Work in conjunction with the xx and xx to develop and implement xxx strategy 
• Coordinate xxx risk management and health & safety practices
• Serve on xxxx as required
• Support xxxx Advisory Board etc

Budget Responsibility 

• Responsibility for all financial and budgetary functions within xxx centre 
• Oversee expenditure in staffing, consumables, travel and equipment
• Produce budget reports for the central finance offices in xxx 
• Analyze financial data and advice xxx on best course of action

Talent Development and People Management

• Managed a team of xxx office assistants

• Train, mentor and manage the xxx, xxx in the unit.
• Provide assistance to colleagues.
• Interviewing, recruiting, and effectively managing and leading personnel

• Coordinate teams from all areas within xxx in response to xxx and other collective institutional requirements 
• Organize and collaboratively manage effective output from project teams and ensure delivery of reports such as the xxx, xxx and xxx 
• Resolved problems and ensured compliance with prescribed xxxx procedures.

Customer Service Skills

• Deliver an excellent customer experience, helping clients choose the right product for their requirements. 
• Assist with problem solving and hold troubleshooting meetings particularly in regards to customer service and handling complaints.
• Consistently exceed key performance indicators and employer targets.

Administrative Skills

• Proficient in the use of Microsoft Word, Excel, PowerPoint.

• General administrative and clerical skills including mailing, scanning, faxing and copying.

• Experienced in electronic and hard copy filing systems.

• Schedule and coordinate event bookings and appointments.
• Sort and distribute incoming correspondence.

Communication Skills/ Teamwork/Client Focus

• Productive relationship with clients and colleagues with the ability to liaise with stakeholders at all levels.

• Build professional and enduring relationships with customers ensuring repeat business. 
• Always working closely with customers to resolve issues to their satisfaction.
• I have experience in persuading and negotiating with clients and those we desire to collaborate with in new initiatives.

Problem Solving

• Strong analytical and critical thinking skills, which support the identification of inconsistencies in data and subsequent results.
• An ability to identify and seek out people more skilled than I to further assist solving a problem when I may not have the best knowledge/ability to do so. 

Personal Interests and Achievements

• xxxxxxx

References available upon request