PROFESSIONAL PROFILE

I am customer-oriented hairdresser and a team player who works enthusiastically to achieve targets and assist others.  I am committed to ensuring that tasks are completed on time and to high standards.  I am reliable, detail orientated, a fast learner and hard working with excellent interpersonal skills. Effectively working on my own initiative in a demanding work environment. I am dedicated to continuous improvement both personally and professionally. I am fluent in xxx with conversational xxx

 

EDUCATION

Qualification Name School/College Year

 

WORK EXPERIENCE

Company Name Job Title Year   

Xxx Hairdresser e.g 2019 to 2021

Xxx xxx xxx

COMPETENCIES 

Hair Dressing Skills

• Conferring with clients to determine their hairdressing needs, preferences, and specifications.
• Advising clients on suitable haircuts as well as hairstyles and hair colour based on their physical features and hair type.
• Cutting, trimming, and shaping clients' hair as well as wigs, hair extensions, hairpieces, and toupees based on clients’ preferences and specifications.
• Shampooing, conditioning, and drying clients’ hair.
• Providing various hair colouring treatments to clients after inquiring into possible hair dye sensitivities and allergies that they may have.
• Using various hairstyling tools and equipment, including hair straighteners, curling irons, rollers, hairdryers, and hot combs, to style clients’ hair accordingly.
• Cleaning and sterilizing all hairdressing tools and instruments to ensure that state health and safety standards are met.
• Operating the cash register to process client payments when necessary.

Operational

• Organise shift rotas, cash handling and balance tills/floats.
• Prepare cash and credit card receipts for bank deposits.
• Order float and any extra change (particularity through busy periods e.g. xxxx).
• Ensure that deliveries are accurate and as stated on dockets and invoices.
• Coach and develop new staff members.
• Answer and resolve calls from customers regarding their inquiries.
• Often deal with more than one task at the same time incorporating both short term and long term business objectives. 

Customer Service Skills

• Deliver an excellent customer experience, helping customers choose the right hair product for their requirements. 
• Assist with problem solving and hold troubleshooting meetings particularly in regards to customer service and handling complaints prior to shifts.
• Consistently exceed key performance indicators and employer targets.

Administrative Skills

• Proficient in the use of Microsoft Word, Excel, PowerPoint.

• General administrative and clerical skills including mailing, scanning, faxing and copying.

• Experienced in electronic and hard copy filing systems.

• Schedule and coordinate event bookings and appointments.
• Sort and distribute incoming correspondence.

Communication Skills  

• Productive relationship with customers and colleagues with the ability to liaise will customers and suppliers at all levels.
• Build professional and enduring relationships with customers ensuring repeat business. 
• Always working closely with customers to resolve issues to their satisfaction.
• Negotiate with suppliers to agree best price and delivery logistics.

Personal Interests and Achievements

• xxxxxxx

References available upon request