• Front Office Expertise
  Support, train, and supervise front office staff.
• Ensure that all customer-related tasks are handled accurately and on time to improve guests' experience.
  Handling customer complaints and special requests.
• Schedule staff shifts and manage other HR-related tasks.
• Maintain an orderly appearance throughout the reception area.
• Monitor stock and order office supplies, including stationery and information leaflets.
• Prepare monthly management reports on customer feedback, bookings, and cancellations.
• Manage the departmental budget.
  Update files and records.
• Enforce all cash-handling, checking, and credit procedures.

 

Talent Development and People Management

• Managed a team of xxx receptionists
  Train, mentor and manage the xxx, xxx in the unit.
• Provide assistance to colleagues.
• Interviewing, recruiting, and effectively managing and leading personnel
• Coordinate teams from all areas within xxx in response to xxx and other collective institutional requirements
• Organize and collaboratively manage effective output from reception teams and ensure delivery of reports such as the xxx, xxx and xxx
• Resolve problems and ensure compliance with prescribed xxxx procedures.

Customer Service Skills

• Deliver an excellent customer experience, helping clients attain the right result for their requirements.
• Assist with problem solving and hold troubleshooting meetings particularly in regards to customer service and handling complaints.
• Consistently exceed key performance indicators and employer targets.

Administrative Skills

• Proficient in the use of Microsoft Word, Excel, PowerPoint.
• General administrative and clerical skills including mailing, scanning, faxing and copying.
• Experienced in electronic and hard copy filing systems.
• Schedule and coordinate event bookings and appointments.
• Sort and distribute incoming correspondence.

 

Communication Skills/ Teamwork/Client Focus

• Productive relationship with clients and colleagues with the ability to liaise with stakeholders at all levels.
• Build professional and enduring relationships with customers ensuring repeat business.
• Always working closely with customers to resolve issues to their satisfaction.
• I have experience in persuading and negotiating with clients and those we desire to collaborate with in new initiatives.

Problem Solving

• An ability to identify and seek out people more skilled than I to further assist solving a problem when I may not have the best knowledge/ability to do so.

 

Personal Interests and Achievements

xxxxxxx

References available upon request