Front Office Manager - CV Template

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Front Office Manager

Name
Address
Email
Mobile number
LinkedIn Profile
 

PROFESSIONAL PROFILE (FRONT OFFICER MANAGER)

I am a customer oriented Front Officer Manager who works enthusiastically to achieve targets and assist others whilst managing a busy xxx. I am committed to ensuring that tasks are completed on time and to high standards. I am reliable, detail orientated, a fast learner and hard working with excellent interpersonal skills. Effectively working on my own initiative to meet deadlines in a demanding work environment. I am dedicated to continuous improvement both personally and professionally. I am fluent in xxxx with conversational xxxx
 

EDUCATION

Qualification Name School/College Year
 

WORK EXPERIENCE

Company Name Job Title Year
Xxx Front Officer Manager e.g 2019 to 2021
 

COMPETENCIES
  • Front Office Expertise
    Support, train, and supervise front office staff.
  • Ensure that all customer-related tasks are handled accurately and on time to improve guests' experience.
    Handling customer complaints and special requests.
  • Schedule staff shifts and manage other HR-related tasks.
  • Maintain an orderly appearance throughout the reception area.
  • Monitor stock and order office supplies, including stationery and information leaflets.
  • Prepare monthly management reports on customer feedback, bookings, and cancellations.
  • Manage the departmental budget.
    Update files and records.
  • Enforce all cash-handling, checking, and credit procedures.

 


Talent Development and People Management

  • Managed a team of xxx receptionists
    Train, mentor and manage the xxx, xxx in the unit.
  • Provide assistance to colleagues.
  • Interviewing, recruiting, and effectively managing and leading personnel
  • Coordinate teams from all areas within xxx in response to xxx and other collective institutional requirements
  • Organize and collaboratively manage effective output from reception teams and ensure delivery of reports such as the xxx, xxx and xxx
  • Resolve problems and ensure compliance with prescribed xxxx procedures.



Customer Service Skills

  • Deliver an excellent customer experience, helping clients attain the right result for their requirements.
  • Assist with problem solving and hold troubleshooting meetings particularly in regards to customer service and handling complaints.
  • Consistently exceed key performance indicators and employer targets.


Administrative Skills

  • Proficient in the use of Microsoft Word, Excel, PowerPoint.
  • General administrative and clerical skills including mailing, scanning, faxing and copying.
  • Experienced in electronic and hard copy filing systems.
  • Schedule and coordinate event bookings and appointments.
  • Sort and distribute incoming correspondence.

 

Communication Skills/ Teamwork/Client Focus

  • Productive relationship with clients and colleagues with the ability to liaise with stakeholders at all levels.
  • Build professional and enduring relationships with customers ensuring repeat business.
  • Always working closely with customers to resolve issues to their satisfaction.
  • I have experience in persuading and negotiating with clients and those we desire to collaborate with in new initiatives.


Problem Solving

  • An ability to identify and seek out people more skilled than I to further assist solving a problem when I may not have the best knowledge/ability to do so.

 



Personal Interests and Achievements


xxxxxxx


References available upon request






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