• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Deep knowledge of our products inside and out so that I can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Deliver an excellent customer experience, helping clients attain the right result for their requirements.
• Assist with problem solving and hold troubleshooting meetings particularly in regards to customer service and handling complaints.
• Consistently exceed key performance indicators and employer targets.

Talent Development and People Management

• Managed a team of xxx customer service professionals
• Train, mentor and manage the xxx, xxx in the unit.
• Provide assistance to colleagues.
• Interviewing, recruiting, and effectively managing and leading personnel
• Coordinate teams from all areas within xxx in response to xxx and other collective institutional requirements
• Organize and collaboratively manage effective output from customer service teams and ensure delivery of reports such as the xxx, xxx and xxx
• Resolve problems and ensure compliance with prescribed organisation procedures.

Administrative Skills

• Excellent use of Microsoft Word, Excel, PowerPoint.
• General administrative and clerical skills including mailing, scanning, faxing and copying.
• Experienced in electronic and hard copy filing systems.
• Schedule and coordinate customer bookings and appointments.
• Sort and distribute incoming correspondence.

Communication Skills/ Teamwork/Client Focus

• Productive relationship with clients and colleagues with the ability to liaise with stakeholders at all levels.
• Build professional and enduring relationships with customers ensuring repeat business.
• Always working closely with customers to resolve issues to their satisfaction.
• I have experience in persuading and negotiating with clients and those we desire to collaborate with in new initiatives.

Problem Solving

• An ability to identify and seek out people more skilled than I to further assist solving a problem when I may not have the best knowledge/ability to do so.

Personal Interests and Achievements

xxxxxxx

References available upon request