Customer Service - CV Template

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Customer Service

Name
Address
Email
Mobile number
LinkedIn Profile
 


PROFESSIONAL PROFILE (CUSTOMER SERVICE)

I am customer oriented and a team player who works enthusiastically to achieve targets and assist others whilst working in a busy environment. I am committed to ensuring that tasks are completed on time and to high standards. I am reliable, detail orientated, a fast learner and hard working with excellent interpersonal skills. Effectively working on my own initiative to meet deadlines in a demanding work environment. I am dedicated to continuous improvement both personally and professionally. I am fluent in xxxx with conversational xxxx
 

EDUCATION

Qualification Name      School/College      Year
 

WORK EXPERIENCE

Company Name      Job Title      Year
Xxx Customer Service e.g 2019 to 2021
 

COMPETENCIES

Customer Service Expertise
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Deep knowledge of our products inside and out so that I can answer questions.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Manage a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Deliver an excellent customer experience, helping clients attain the right result for their requirements.
  • Assist with problem solving and hold troubleshooting meetings particularly in regards to customer service and handling complaints.
  • Consistently exceed key performance indicators and employer targets.


Talent Development and People Management

  • Managed a team of xxx customer service professionals
  • Train, mentor and manage the xxx, xxx in the unit.
  • Provide assistance to colleagues.
  • Interviewing, recruiting, and effectively managing and leading personnel
  • Coordinate teams from all areas within xxx in response to xxx and other collective institutional requirements
  • Organize and collaboratively manage effective output from customer service teams and ensure delivery of reports such as the xxx, xxx and xxx
  • Resolve problems and ensure compliance with prescribed organisation procedures.


Administrative Skills

  • Excellent use of Microsoft Word, Excel, PowerPoint.
  • General administrative and clerical skills including mailing, scanning, faxing and copying.
  • Experienced in electronic and hard copy filing systems.
  • Schedule and coordinate customer bookings and appointments.
  • Sort and distribute incoming correspondence.


Communication Skills/ Teamwork/Client Focus

  • Productive relationship with clients and colleagues with the ability to liaise with stakeholders at all levels.
  • Build professional and enduring relationships with customers ensuring repeat business.
  • Always working closely with customers to resolve issues to their satisfaction.
  • I have experience in persuading and negotiating with clients and those we desire to collaborate with in new initiatives.


Problem Solving

  • An ability to identify and seek out people more skilled than I to further assist solving a problem when I may not have the best knowledge/ability to do so.



Personal Interests and Achievements


xxxxxxx



References available upon request





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